Privacy Policy

1. Introduction

Service Pilote (“we”, “us”, or “our”) is committed to protecting your personal data. This Privacy Policy details how we collect, store, and process personal data through our corporate website in compliance with India's Digital Personal Data Protection (DPDP) Act, 2023.

2. Information We Collect

When you submit an inquiry through our contact form, we collect the following information:

• Name
• Email address
• Company Name (optional)
• Project details and budget range

3. Purpose of Processing

Your personal data is collected and processed solely for the following purposes:

• To reply to your project inquiries and book discovery calls.
• To track lead attribution sources (e.g., LinkedIn vs referral vs organic search).

4. Data Storage & Retention

We store lead submissions in a secured database hosted on MongoDB Atlas. We only retain your personal data for as long as necessary to fulfill our business communication and service delivery. You can request deletion of your lead data at any time by contacting us at: info@servicepilote.com.

5. Third-Party Services

We use third-party tools such as Calendly for calendar scheduling and Resend for transactional email routing. These processors comply with security standards to protect your data. We do not sell or trade your data to third-party marketing companies.